SERVICE AND SUPPORT
We believe that providing superior customer support is critical to our business. We maintain a customer service support center at our corporate headquarters in Horsham, Pennsylvania where we employ a growing number of English and Spanish speaking customer service representatives.
Our call center may be accessed via e-mail or toll-free numbers, Monday through Friday, from 8:00 a.m. to 11 p.m. EST.
Our customer service team is responsible for handling general customer inquires, answering questions about the ordering process, updating and maintaining customer account information, investigating the status of orders and payments, as well as processing customer orders.
In addition, our customer service team proactively updates customers on a variety of topics, including release dates of new products and updates to existing products. Our customer service team provides dependable and timely resolution of member inquiries, is available to customers by telephone and e-mail, and delivers education, training and pre-sales support to our members, employers, sponsoring organizations, and healthcare providers and provider networks.